维修服务Repair Service
送修材料、免费服务范围与收费条件。Repair evidence, covered services and charging conditions.
申请维修Request a repair
联系店铺客服或迈犀售后，提供保修卡、订单、型号和故障实拍。确认受理及收件信息后，按指引寄回；维修收件地址以我们受理时提供的地址为准，办公地址不用于接收维修产品。Contact the store or MAIXI support with the warranty card, order, model and images of the issue. After confirming intake and recipient details, follow the return instructions. Use the repair return address provided at intake; the office address does not accept products for repair.
寄送前Before shipping
- 说明故障现象及使用情况，保留购买和沟通记录。凭证遗失可提交其他有效购买证据。Describe the symptoms and use, and retain purchase and communication records. Other valid purchase evidence can replace missing documents.
- 如设备存储个人数据，请先备份并移除无关信息；无法操作时提前说明。If the device stores personal data, back it up and remove unrelated information, or explain if this is not possible.
- 冒烟、鼓胀、漏液或异常发热时立即停用，先取得安全处理及运输指引。Stop use if there is smoke, swelling, leakage or abnormal heat. Obtain safe-handling and shipping instructions first.
服务与费用Service and costs
依法因质量问题退换修的必要运输费用，由经营者承担。商业保修不限制您的法定权益。The business bears necessary transport costs for legally required quality remedies. Commercial warranties do not limit statutory rights.
| 情形Situation | 处理方式Service |
|---|---|
| 12 个月质保期内符合保修条件Covered issue within the 12-month term | 品牌方免费维修或更换。Free repair or replacement by the brand. |
| 消费者人为损坏返修Consumer-caused damage | 材料、人工及必要费用按实际成本收取。Materials, labour and necessary expenses at actual cost. |
| 质保期满后After the warranty expires | 我们可根据备件情况及自身政策提供有偿维修服务，具体方案及费用在受理时说明。We may provide chargeable repairs subject to spare-parts availability and our policies. The service plan and costs will be explained at intake. |
报价确认Confirming a quote
服务方说明检测结论、方案和费用。付费维修须经您确认；费用变化、取消或不维修的处理方式也须事先说明。如检测后发现实际维修费用超出报价，我们将重新征得您的同意后方可继续维修；您有权选择终止维修并要求返还产品。The service provider explains the assessment, plan and costs. Chargeable repairs require your confirmation. Arrangements for cost changes, cancellation or declining repair must also be explained in advance. If the actual repair cost is found to exceed the quote after inspection, we will obtain your consent again before proceeding. You may end the repair and request the return of your product.
进度与交付Progress and return
受理时说明预计安排，变化时及时沟通。完成后提供维修项目、费用及服务记录；收到产品后请核对型号、随附物品和处理结果。Expected arrangements are explained at intake and changes communicated. On completion, check the service record, charges, returned model, included items and result.
问题反馈Further assistance
问题未解决或对费用有异议，请通过原服务渠道联系。寄送产品不视为接受未告知的费用或放弃法定权益。Contact the original service channel if the issue remains or a charge is disputed. Sending a product does not accept undisclosed fees or waive statutory rights.
中英文存在差异时，以中文及适用法律为准。If the translations differ, the Chinese text and applicable law prevail.
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