退货与换货Returns & Exchanges

01申请入口Where to apply

通过原购买订单向销售方申请退换；需要协助时可联系迈犀。销售方、品牌及生产者依法承担各自责任，保修承诺不限制法定退换权利。Request a return or exchange through your original order. Contact MAIXI for assistance. The seller, brand and manufacturer retain their legal responsibilities; warranty commitments do not limit statutory return rights.

02七日无理由退货Seven-day returns

符合条件的网购商品，可在签收次日起算的七日内通知销售方退货，无需说明理由。不适用的情形须符合法律规定，不得事后单方增设。For eligible online purchases, notify the seller of a return within seven days from the day after receipt, without giving a reason. Exceptions must comply with law and cannot be added unilaterally after purchase.

商品应保持完好。为查验而合理拆封、调试，不影响退货；超出查验需要的使用，依法结合商品实际状态判断。我们有权根据商品实际情况判断是否影响二次销售；如您对判断有异议，可依法申请协商、调解、投诉或诉讼。Goods must remain intact. Reasonable unpacking and testing for inspection do not affect return rights. Use beyond what is necessary for inspection is assessed under law against the goods' actual condition. We may determine whether the actual condition affects resale. If you disagree with that assessment, you may seek negotiation, mediation, complaints or court proceedings as provided by law.

03质量问题退换Quality-related remedies

商品不符合质量要求的，依法享有退货、更换或修理权利，不受七日无理由退货期限限制。保修卡约定的 12 个月内免费维修或更换，不替代法定退货权利。Goods that fail to meet quality requirements are eligible for return, replacement or repair under law, without being limited to the seven-day change-of-mind return period. Free repair or replacement within the warranty card's 12-month period does not replace statutory return rights.

04寄回商品Returning the product

• 说明申请原因，提供订单及必要凭证。Explain the reason and provide the order and necessary evidence.
• 确认收件地址、联系方式、配件及赠品要求后寄回，并保留物流凭证。Confirm the address, contact and requirements for accessories and gifts before shipping. Keep tracking evidence.
• 损坏电池或存在安全异常的产品，先联系售后确认运输方式。Contact support about safe transport before shipping a damaged battery or a product with safety concerns.

05运费与退款Shipping and refunds

无理由退货的退回运费原则上由消费者承担，另有约定的按约定。质量问题依法退换修所需的运输等必要费用，由经营者承担。Return shipping for change-of-mind returns is generally paid by the consumer unless otherwise agreed. The business bears necessary transport and related costs for returns, replacement or repairs required by law for quality issues.

符合无理由退货条件的，销售方应在收到退回商品之日起七日内返还商品价款。退款原则上按原支付方式办理，另有约定的除外。For an eligible change-of-mind return, the seller must refund the purchase price within seven days of receiving the returned goods. Refunds are normally made using the original payment method unless otherwise agreed.

06争议处理Disputes

保留订单、商品状态、物流及沟通记录。您可通过协商、平台投诉、消费者组织调解、主管部门投诉或诉讼维护权益。Keep the order, product-condition, shipping and communication records. Negotiation, marketplace complaints, consumer mediation, complaints to authorities and court proceedings remain available.